Principle #23 – Diagnose before you prescribe. If doctors worked like some leaders, they’d say:“You’re coughing? Here’s surgery. Also, take these horse pills.” Ridiculous, right? Yet in business, we do it all the time—jumping to solutions before we even understand the problem. Quick fixes feel good, like handing out aspirin for every ache. But if
Principle #21 – Don’t get stuck addressing symptoms. Quick fixes feel good, don’t they? A problem pops up, you swoop in, and—boom—issue resolved. Cue the hero music. But then it pops up again. And again. That’s not hero work; that’s hamster wheel work. When we only treat symptoms, we accidentally feed the problem. We create
Principle #20 – Coauthor. More minds, more better. We love the romantic image of the lone genius: one brilliant person, one whiteboard, one lightning-bolt idea. But let’s be honest—most “solo brilliance” dies on the whiteboard. Breakthrough solutions don’t come from one perspective; they come from multiple minds colliding and refining ideas together. It’s messier, sure,
Principle #16 – Trust comes after cooperation. In that order. We love to talk about “building trust” in teams, as if it’s a mystical aura you conjure with enough vulnerability exercises and inspirational posters. But here’s the kicker: trust doesn’t show up first. Cooperation does. Think about it—most of us say, “I’ll trust them when
Principle #12 – Real skin-in-the-game creates true accountability. Ever notice how people take way better care of rental cars when the deposit is $500? That’s skin in the game—when the outcomes of a decision hit you directly. Why It Works Accountability isn’t about job titles or performance reviews. It’s about feeling the impact of your
People Energy Principle #9 – People do things for reasons, not always the reasons they give you. You’ve been there:A key project is running late. You finally corner the responsible person and ask why. They look you in the eye and give you a perfectly reasonable explanation—unexpected delays, busy schedule, competing priorities. Sounds legit. You
People Energy Principle #8 – Each human is uniquely wired for something. Notice this. Every person on your team comes wired with a unique mix of talents, quirks, and passions. Some have laser focus; others are idea factories. Some thrive in chaos; others need structure like oxygen. Yet too many leaders treat people like one-size-fits-all
People Energy Principle #7 – Change Change People by Assuming They Can’t Change You’ve probably heard it before: “People can change if they really want to!” Cute. Inspiring. Totally unreliable as a leadership strategy. The Hard Truth Most people don’t dramatically change who they are just because you gave them a pep talk or a
People Energy Principle #5 – Human nature isn’t what we wish it were. We often fall into a trap: That’s nuts. That’s not how human nature works. Reality Check on Human Nature Humans have free will. We have our own goals, values, and life purposes. We each bring unique superpowers to the table—and also quirks,
Employee engagement has been the holy grail of workplace productivity for decades. It’s the topic of countless research papers, consulting frameworks, and corporate initiatives. Yet, despite the time and money funneled into engagement surveys and strategies, organizations are still struggling with retention, performance, and innovation. The problem? The widespread beliefs about employee engagement rest on
