Principle #14: Apply the Trust Algorithm. Accountability = Authority = Capability
Ever notice how trust tanks when someone is “responsible” but has no power to decide… or someone has authority but no clue what they’re doing? Cue the eye rolls and Slack rants.
Trust isn’t built on good vibes. It’s built on alignment:
Accountability = Authority = Capability.
When these three are out of balance, people start hedging their bets, covering their backs, and quietly disengaging. “Sure, I own this project… but I need seven signatures to make a decision.” Or, “I’m in charge, but I have zero training, so… Google, don’t fail me now.”
The Hero’s Move
Want trust? Balance the equation.
- Accountability: Clear ownership of outcomes.
- Authority: Power to make decisions that match that accountability.
- Capability: Skills and resources to succeed.
When all three are aligned, trust flourishes. People step up, own their work, and stop double-guessing every move.
Next Step
Audit your team: Where are people accountable without authority? Where is authority granted without capability? Fix those gaps, and watch trust levels soar.
And no, you don’t need a trust fall exercise—just a clear structure that respects your people’s ability to deliver.